01
Your volumes arrive
Real demand lands in Soon โ a CSV you upload or a live connection to your contact platform. This history is the raw material for everything that follows.
Forecasting
Predict staffing demand with confidence
Build short-, mid-, and long-term staffing plans with data-driven forecasts your team can trust. Soon helps you plan demand clearly, without spreadsheet gymnastics or heavyweight WFM setup.
Sophisticated yet simple
Forecasting should help you make better staffing decisions, not add another layer of manual work. Soon brings forecasting, staffing logic, and scheduling together in one workflow your team can actually use.
Predict demand with precision
Connect your historical data and let Soon automatically generate continuous forecasts
Bring your demand data into one place and generate a forecast your team can actually use. Soon gives you a reliable baseline for planning capacity across channels, queues, and time horizons.
- Easily connect your data via API, direct database connections, or CSV uploads
- Forecast by queue, channel, or location for any volume-based demand
- Handle seasonality, trends, and timezones automatically
- Auto-apply the best forecasting model or choose manually per interval
- Forecast up to 1 year ahead with 15-min, 1-hr, and 1-day intervals
Tailor forecasts to fit your business
Adjust for events, holidays, and anomalies
Real demand patterns are messy. Soon gives you the controls to correct anomalies, account for known events, and keep the forecast grounded in how your operation actually runs.
- Identify and exclude outliers (e.g., system failures, extreme demand spikes)
- Adjust forecasts manually for planned events or marketing campaigns
- Factor in contact volumes inside and outside business hours
- Automatically include public (inter)national holiday demand patterns
- Lock forecasts for upcoming days to ensure consistency and reliable scheduling
Create actionable staffing plans
Bridge the gap between forecasting and workforce planning
A forecast only matters if it leads to a staffing plan. Soon turns projected demand into requirements your team can review, refine, and use for practical capacity planning.
- Set parameters like service levels, AHT, shrinkage, and occupancy
- Plan staffing at 15-min, 1-hour, or 1-day intervals with precision
- Consolidate forecasts and assess team capacity needs effortlessly
- Ensure baseline coverage with min and max staffing requirements
Turn forecasts into schedules
A unified platform for accurate, stress-free workforce management
Planning works better when forecasting and scheduling live in the same workflow. Soon connects forecasted demand to the shift and intraday decisions your team needs to make next.
- Sync real-time updates so your schedule always matches demand
- Automatically adjust shift and intraday activity staffing levels
- Re-forecast instantly when new data or demand shifts occur
- Seamless collaboration with shared forecasts and team-wide visibility
The learning loop
Every miss makes the next forecast better
Your forecast isn't a one-off calculation โ it's a cycle that measures its own mistakes and feeds them back in. Here's the full lap your data runs, every day.
02
Models compete to forecast it
A panel of forecasting models is tested against your own recent history. The one that would have predicted your past best earns the job of predicting your future.
03
Reality plays out
The week happens. New actuals stream in and record what your operation really received โ busy Monday, quiet Thursday, the campaign spike nobody announced.
04
The miss is measured โ honestly
Yesterday's forecast is frozen the moment it's made โ it is never rewritten to look smarter afterwards. Forecast vs. reality is a real receipt, so the error we measure is the error you lived.
Frozen forecasts ยท receipts, not retrofits
05
The engine learns from it
Every miss feeds back twice: models are re-ranked on the newest evidence, and the risk simulation is calibrated to how bursty your reality actually is โ so the next forecast and its 2,000-run stress test both get sharper.
Why forecast with Soon?
Maximize operational efficiency
Spend less time maintaining spreadsheets and more time making planning decisions with confidence.
Adapt quickly and stay ahead
Adjust for changing demand without rebuilding your process every time volumes, events, or priorities shift.
Effortless integration
Bring forecasting, staffing, and scheduling into one shared workflow that is easy for teams to adopt.
Multi-modal precision
Soon supports a wide range of forecasting methods, each designed to tackle specific business challenges.
Holt-Winters
Incorporates trends, seasonality, and cyclical patterns for data with consistent, predictable changes over time.
Seasonal Naive
Repeats the most recent value from the same weekday and timeslot โ a strong, hard-to-beat baseline for stable weekly rhythms.
Daily Profile
Learns a typical daily shape and scales it by a smoothed daily total โ excellent for intraday call and chat curves.
Auto-ARIMA
Automatically selects the best ARIMA model parameters for accurate forecasts with minimal configuration.
N-Week Average
Predicts future demand by averaging data from the same weeks in previous periods. Perfect for recurring weekly patterns.
MSTL (multi-seasonal)
Separates overlapping daily and weekly seasonality at once, for complex intraday demand patterns.
Croston (sparse demand)
Purpose-built for intermittent, low-volume demand where most intervals are zero.
Spreadsheets vs. Soon
Spreadsheets get fragile fast when demand shifts, datasets grow, or more people need to plan from the same numbers. Soon gives your team one place to forecast demand, turn it into staffing requirements, and act on it.
Spreadsheets & gut instinct
- Prone to human error, leading to miscalculations
- Time-consuming and rigid for last-minute changes
- Lacks real-time insights into trends and patterns
- Struggles with large datasets or seasonal shifts
- Built by one expert, difficult to maintain or update
- Limited to basic models, reducing accuracy
With Soon
- Automates calculations, minimizing errors
- Fast and flexible for last-minute changes
- Offers real-time insights into trends and forecasts
- Handles large datasets and seasonality with ease
- No expertise required, accessible to anyone
- Includes advanced forecasting models for adaptability
"Soon's forecasting completely changed how we plan our workforce. We used to rely on spreadsheets and gut instinct, but now we have accurate, automated forecasts that integrate seamlessly with our scheduling. It's effortless, reliable, and has saved us countless hours while improving service levels."
Ossip Kupperman
Process Optimization Specialist, Knab
New engine
Forecasting that shows its work
Ten models compete on your own history, uncertainty bands are measured from real errors, and staffing runs on exact Erlang math. See how the new engine works.
Your next schedule could take 2 minutes.
Import your team, set your rules, hit auto-fill. Most teams are live the same day.
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30 days free ยท No credit card required
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