Soon + XTIUM
Connect XTIUM Contact Suite with Soon to turn interaction data into accurate forecasts and optimized scheduling.
Integration Details
About the Integration
The integration between XTIUM Contact Suite and Soon enables organizations to utilize historical interaction data—across voice, chat, email, and more—for precise workforce forecasting and scheduling. By syncing XTIUM's omnichannel data with Soon, teams can anticipate demand, allocate resources effectively, and maintain high service standards.
How It Works
Enhance your workforce planning with the XTIUM integration:
- Automated Data Sync: Seamlessly import historical interaction metrics from XTIUM into Soon for comprehensive analysis.
- Accurate Forecasting: Utilize real interaction data to predict contact volumes and peak periods.
- Optimized Scheduling: Align staffing levels with anticipated demand to ensure optimal coverage.
- Continuous Improvement: Regularly update forecasts with new data to adapt to changing trends.
What is XTIUM?
XTIUM is a managed IT services provider offering a comprehensive suite of solutions, including the XTIUM Contact Suite—a cloud-based, omnichannel contact center platform. It integrates voice, chat, email, and other communication channels, providing organizations with the tools to deliver seamless customer experiences and gather valuable interaction data for strategic planning.
Forecasting page in Soon powered by historical data from XTIUMIntraday scheduling view in Soon showing real-time data from XTIUM
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